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Contact Us

  • Address: 94 Foster Ave. Rockaway, NJ 89800
  • Phone: 684-990-345-389-5623

Shipping & Returns

1.POSTAGE COSTS

Solotica Lens offer domestic postage by Australia Post and international postage by DHL.
Standard Parcel Post service: $5.00 flat rate Australia-wide
Standard Parcel Post service: $15.00 flat rate INTERNATIONALLY
Express Post service: $15.00 flat-rate Australia-Wide
Express Post service: $25.00 flat-rate INTERNATIONALLY

It is your responsibility to provide the correct shipping and contact information upon checkout. If you provide incorrect details there will be an extra charge for re-delivery. We take no responsibility if your product is lost or cannot be located because of discrepancies with your address. Please pay attention and make sure your details including address, post code and state are correct at checkout. Minor discrepancies can lead to your package being lost by the postal service.

2.POSTAGE TIME-FRAMES

DOMESTIC
Your order is dispatched from our Sydney, NSW warehouse.
Postage time-frames start from the date of dispatch not from the date of purchase.
Standard postage times within Australia range from 2-8 business days depending on your location.
Express postage times within Australia range from 1-5 business days depending on your location.
Orders made on weekends are posted on Monday (Excluding public holidays).

INTERNATIONAL
International orders are dispatched form our Sydney, NSW warehouse.
Postage time-frames start from the date of dispatch not from the date of purchase.
International postage time-frames range from 1-4 weeks depending on where you are located.

3.INTERNATIONAL TAXES AND TARIFFS

International taxes, tariffs and duties are the responsibility of the customer. If your country enforces additional costs it is your responsibility to make the appropriate payments to receive your product. We take no responsibility for these charges and these costs are not included in the prices listed on our products.
If you refuse to accept your order and the item is returned to us in original retail condition then we will refund you the cost of the product less postage and handling fees.

4.TRACK & TRACE

All our orders have unique tracking numbers attached. You will be updated with a tracking number once your order has been dispatched.

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