How long will my Solotica Lenses last?
With the proper care and handling Solotica Coloured Cosmetic Contact lenses and Prescription Coloured Contact Lenses can last up to 12 months.
When will I receive my order?
Our carrier is Australia Post Standard and Express services Nationwide.
Standard Parcel Post – Can take up to 10 business days depending on your location.
Express Post – Can take up to 5 business days depending on your location.
My order hasn't arrived, what do I do?
All our confirmed order have tracking numbers. If it has passed the timeframes listed above then you can contact Australia Post on 13 76 78 to track the item and find out where your parcel is.
I want to use AFTERPAY - How does it work?
Afterpay is a seperate entity to our company. We offer Afterpay as a payment option to our customers. You may contact them via their website or by phone to set up an account with them before shopping in our store. Once your account is set up you can buy our products and select the Afterpay option at checkout which will allow you to pay your product off over time.
If you have any issues or problems with the Afterpay payment service please contact them directly.
How do I clean my Solotica Lenses?
We recommend that you use a soft lens or multipurpose lens solution available at most pharmacies to clean and care for your lenses. Please do not use a solution that contains hydrogen peroxide as an ingredient as it is very harsh and may damage the lenses.
To clean the lenses please rinse them with care and gently under cold water and be careful not to handle them too tightly or by using tools such as tweezers. Store them in fresh solution each time you store them.
How do I take them out of the glass vials?
Do not use any metal tools such as tweezers as it is likely you will damage the soft material they are made from. If you don’t have the proper lens removal tools you can use clean cotton tip soaked in water. If you tear the lens they will not be covered under any warranties.
How can I contact you?
You can email us at email@example.com
Do you ship internationally?
Yes. We offer FREE shipping for order over AUD $200. You will be emailed your tracking number once your order is with the carrier.
You are responsible to pay for any customs taxes and tariffs applicable in your country.
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